We have a starting rate of £10.00 per hour which is chargeable
to customers, although more often that not this decreases
depending on how often our service is required. As most of our existing
clients dip in and out of our services as and when they need it, we
tend to build them a cost effective schedule, over a set amount of time,with a few of our services combined.
We have a different rate altogether for senior citizens.
Some of our cleaning service jobs are priced according to task. We make a decision as to how long the task will
take, whether it is a domestic service, commercial service, sparkle clean, a
one off clean or a contract clean.
Variations are then added according to equipment
to be used, materials used and degree of traveling involved. Consequently
working out the cost of a job complex set of variables which change from job to
job.
Do you supply everything
required?
As a general
rule, yes, we supply all equipment
and materials required to carry out the task. Mess Management provide
top brand names, environmentally safe products, and other U.K. leading
products.
Some of our clients prefer us to use their own
materials for one reason or another and that will be reflected in the costing
also.
Will we always have the same
cleaner?
We like to keep the same cleaner / cleaners in
place as they can then build a healthy rapport with the customer. As many
cleans are now undertaken during normal working hours this is vitally
important. However, sometimes due to illness, holidays,
or other reasons; we may have to substitute another team to clean your home. In
the event a substitute team is reassigned, we will contact you personally.
Why does the first clean take longer?
Our first cleaning visit is more like a spring cleaning or perhaps
“catch-up” cleaning. Before we can begin regularly scheduled maintenance of a
home, there are a variety of first-time tasks that require extra time and
effort. There’s a big difference between “old” dirt and “new” dirt. If we don’t
get rid of the old dirt, no matter how hard we try, simply removing new dirt
isn’t going to make your home sparkling. It’s not uncommon for us to spend from
two to four times longer on an initial clean than it takes us on regularly
scheduled maintenance visits.
Are your employees trustworthy?
We hire our staff after :
We do a reference and criminal background check on all of our
employees, as well as pre-employment.
Proof of address (can be utility bill, credit card statement,
bank account statement, council tax bill). We will verify the address
ourselves by vetting cleaner in their own home. They must provide one
of the above mentioned documents.
Two identifications (passport, valid driving licence with photo,
National ID card, legal document issued by the Home Office). No cleaner
will be taken if she fails to provide 2 forms of ID.
Next of kin details. We need to know this in case of emergency. We also give the details to the client.
Work permit/visa if applicable- a legitimate paper issued by the Home Office.
Two checkable references.
Basic disclosure contains details of conviction considered
unspent under the Rehabilitation of offenders Act (1974) or state that
there are no such convictions.
What if I need to change my cleaning appointment?
We try to be as flexible as possible. We ask that you give us 48 hours
notice, so that we can adjust our schedules.
Is your company fully insured?
Yes we have both Public Liability Insurance and
Employer Liability Insurance. So you can rest assured we are fully covered for
any eventuality.
What is your company policy on
pets?
Pets can be allowed their normal access and all our staff are quite happy to
work around themif in any case the
staff feel threatened by certain animals then we would ask the customers to
make the animal safe and secure so the staff feel safe and secure.
